Return Policy

REVOCLO Returns and Refunds Policy

Last updated: 28-10-2025

Thank you for your purchase from Revoclo. Our returns and refunds policy is designed to ensure a smooth and transparent experience. Please see below for the guidelines on eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Details

For questions about returns and refunds, you can contact us via one of the methods below:

Email: support@revoclo.com
Phone:
Address: Graaf Willemstraat 228, 1611HP Bovenkarspel

Policy Overview

Return window: 14 days from the delivery date
Refund processing time: 10 business days after receipt
Return shipping costs: At the customer’s expense, unless the product is defective or incorrect.

Order Cancellations

You can cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the steps in our return instructions below.

Return Conditions

We accept returns under the following conditions:

Return window: Items can be returned within 14 days of delivery.
Item condition: Items must be in original, unused condition, with all tags attached and in the original packaging.
Receipt or proof of purchase: Required for all returns.

Exceptions: Certain products, such as custom-made or personalised items and hygiene products (e.g., underwear), cannot be returned unless unopened and unused.

Return Instructions

Follow these steps to initiate a return:

Contact customer service: Email support@revoclo.com with your order number, reason for return, and any supporting photos if applicable.
Receive return authorisation: Our team will review your request and provide a return authorisation and detailed instructions.
Package for return: Securely package the item, ensure all tags and the original packaging are included, and add the return authorisation form.
Shipping: Use a reliable shipping service with tracking. Return shipping costs are at the customer’s expense or covered by us if the item is defective or incorrect.

Refund Policy

Refund approval: Once we have received and inspected your returned item, we will inform you within 14 business days of the approval status.
Processing time: Approved refunds are issued within 10 business days to your original payment method. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund has been processed.

If you do not see the refund within the expected timeframe, please contact your bank. For further assistance, you can contact us at support@revoclo.com

Exchange Policy

We offer exchanges for incorrect or defective items. Please contact us within 14 days of delivery, and we will cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Exceptions and Special Cases

Defective or damaged items: If your item arrives damaged or defective, please contact us within 48 hours. We will arrange a return at no cost to you and offer a replacement or full refund, depending on your preference.
Incorrect product: If you receive an incorrect item, please contact us; we will reimburse the return shipping and send you the correct item as soon as possible.
Lost parcels: If your parcel does not arrive within the estimated timeframe, please contact us so we can open an investigation with the carrier.

Processing Times

Return window: Returns must be registered and shipped within 14 days of receiving the item.
Inspection period: Returns are inspected within 7 business days after receipt.
Refund payout: Refunds are issued within 10 business days after inspection to the original payment method.

Return Shipping Address

Send approved returns to:

Graaf Willemstraat 228, 1611HP Bovenkarspel

Contact Details

If you have further questions or need assistance with returns or refunds, please contact us:

Email: support@revoclo.com
Phone:
Address: Graaf Willemstraat 228, 1611HP Bovenkarspel